Lansinoh Laboratories (we, us, our, Lansinoh) is committed to protecting your privacy and ensuring that any personal information that you supply us with or personal data that we collect about you (as described in this policy) is processed fairly and lawfully and in line with our obligations under the Data Protection Act 1998 (the Act).

We are registered under the Act as a data controller with the Information Commissioner's Office (ICO) with registration number ZA148916.

By providing personal data you consent to receive promotional and informational materials using the email or mailing address you provided on the registration screen or via cookies.


1.1 We may collect and process the following data about you:

1.1.1 personal information provided to us upon completion of the registration form. The information you give us may include your name, address, date of birth, email address, telephone number, job title, place of work. This information is kept private and cannot be seen by anyone other than you and our system administrators.

1.1.2 correspondence and records of all contact with you, including, but not limited to, your participation in competitions; surveys; sampling programme.

1.1.3 if you contact us by telephone, your telephone conversations with us may be recorded. This is to help us in our continued attempts to improve customer service and to offer additional security;

1.1.4 surveys that we may use for research purposes from time to time, which we have asked you to complete, although you are under no obligation to respond to them;

1.1.5 information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

1.2 If you are providing us with information about another person, you should have their consent and you should also consider whether they should read this Policy.


2.1 We use information held about you in the following ways:

2.1.1 to provide you with marketing or promotional material that may be of interest to you. We will only send such material where you have consented to receive it and only in the manner in which you have agreed to receive it;

2.1.2 for research and product development purposes.

2.1.3 to send samples to the address supplied by you through the Lansinoh In The Know programme.


3.1 All the information you provide will be held in the strictest confidence and only used for the purposes described in this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

3.2 All information you provide to us is, as far as reasonably practicable, is stored securely through a third party platform provider, SilverPop.

3.3 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary under the Act to ensure that your data is treated securely and in accordance with this Policy.

3.4 We provide training for our employees and emphasise the need to keep data confidential

3.5 We will retain your information for a reasonable period, for example, for as long as is necessary for the required service to be provided or for as long as the law requires.


4.1 We may share your personal information with members of our Group.

4.2 We may disclose your personal information to third parties, including:

4.2.1 if Lansinoh, or substantially all of its assets, is acquired by a third party, in which case personal data held by us will be one of the transferred assets;

4.2.2 anyone to whom we transfer or may transfer our rights and duties under this Policy

4.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of Lansinoh

4.2.4 if you give your consent for us to do so.


5.1 You have the right not to receive marketing information. If you do not wish to receive marketing communications, you can either click the unsubscribe button on the email or let us know via email at

5.2 The Act gives you the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. Your right of access can be exercised by making a written request to the:

Data Protection Officer Lansinoh Laboratories, Jason House, Kerry Hill, Horsforth, Leeds, LS18 4JR.

5.3 You will need to prove your identity and so we will require you to provide two pieces of appropriate identification at the same time as making your request.

5.4 Any access request will be subject to a statutory fee of £10 to meet our costs in providing you with details of the information we hold about you.


6.1 What are cookies?

6.1.1 A 'cookie' is a piece of data assigned by our web server to the browser on your computer. Cookies help websites to recognise repeat visitors to our Website. Cookies are only read by the server that placed them and are unable to execute any code or virus. Cookies allow our system to auto-populate certain log-in information on a registration form using information that was received from you on a previous visit. Cookies also allow us to identify you. By showing how and when our visitors use this Website, this information can help us to continue to improve our Website.

6.2 How to manage cookies

6.2.1 Most internet browsers accept cookies automatically, but you can accept, delete or disable cookies. The process can usually be found in your internet browser's 'Help' menu.

6.2.2 If you are a visitor to our Website and refuse the cookies then we will not gather any information about you.

6.3 Our use of cookies

6.3.1 Below are the cookies that are used on the Website. One of the cookies we use is essential for parts of the Website to operate.

Cookies used



Further information

Google Analytics


These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited.

Google's privacy overview To opt out of being tracked by Google Analytics across all websites visit

Essential cookie


This cookie is essential for the website to operate and is set upon your arrival to the Website. This cookie is deleted when you close your browser.



8.1 We will determine, in our discretion, whether there has been a breach of this Policy through your use of the Website. When a breach has occurred, we may take such action as we deem appropriate.

8.2 Failure to comply with this Policy constitutes a breach of the Terms on which you are permitted to use the Website, and may result in our taking all or any of the following actions:

8.2.1 immediate, temporary or permanent withdrawal of your right to use the Website;

8.2.2 issue a warning to you;

8.2.3 legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

8.2.4 further legal action against you; and

8.2.5 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

8.3 We exclude to the fullest extent permitted by law our liability for any actions taken in response to breaches of this Policy. The responses described in this policy and our Terms are not limited, and we may take any other action we reasonably deem appropriate.


We will review and update our Policy regularly. We reserve the right to change this Policy at any time, and any changes we may make to our Policy, including details of changes in how we use your personal information, will be posted on this page.


Questions, comments and requests regarding this Policy are welcomed. Please contact us at